ImpactTek

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IT Support

We have developed a 3-month hands-on CompTIA A+ training and IT support program to give our students the knowledge, skills and tools needed to be successful in the fast-growing IT Support field. The program consists of CompTIA A+ 1001, CompTIA A+ 1002, ITIL courses and access to CompTIA Certmaster Learn and Labs for 3 months.

In the IT support and CompTIA A+ training program, students will:

  • Install, configure, and troubleshoot Windows 10 and Mac OS
  • Learn how to fix common desktop and laptop hardware issues, such as motherboard, CPU, RAM, hard drive, etc.
  • Configure Windows 10 system using Control Panel and Windows troubleshooting tools
  • Configure Active Directory Accounts and Policies
  • Learn IT networking concepts, IP addressing, subnetting and computer network configuration
  • Learn how to fix internet, computer performance, and virus issues
  • Learn software troubleshooting techniques and operational procedures

 The CompTIA A+ training prepares people for helpdesk, IT support, and desktop engineering roles with an average annual salary of $50k to $90k. To discover more about the IT field, job market, job titles, certifications required please visit https://www.comptia.org/content/it-careers-path-roadmap  .

Job Placement

Our IT Support Training includes job placement which consists of:

Resume Building: A career coach and our recruiting agency will develop a resume that reflects the hands-on training student received and that will stand out to employers.

Interview Preparation: Our career coach and recruiting agency will provide mock interviews and interview coaching to prepare students for job opportunities.

Job Support: After the recruiting agency successfully places you in the job, they will provide job support. They will help you do your job in the first few months.

In-Person & Virtual Training Schedule

We have combined the best of both worlds, our programs are both in-person and virtual at the same time. The instructor will be in-person and we will broadcast the class virtually so remote students can join.

Starts: Saturday October 22 – December 6

Days/Time: Saturdays 9AM-12PM and Tuesdays 6PM-9PM EST

Objectives and Labs

CompTIA Certmaster eLearning system 3-month Access

14 hands-on labs and activities include:

  • Assembly computer parts such as: motherboard, CPU, hard drive, RAM and power supply, etc.
  • Install and troubleshoot storage devices
  • Install and resolve monitor issues
  • Installing and configuring Small Office Home Office network(SOHO network)
  • Configuring IoT Devices
  • Installing and Configuring Laptop Hardware
  • Installing, Configuring and Troubleshooting Printers

Schedule

Objectives and Labs

CompTIA Certmaster Learn with Labs 3-month access

14 hands-on labs and activities include:

  • Install, configure, troubleshoot Windows 10
  • Using Windows Troubleshooting Tools
  • Using Windows Features and Tools
  • Configuring Active Directory Accounts and Policies
  • Configuring Data Protection & Windows Backup
  • Using Windows PowerShell
  • & MORE
    12-month access

CompTIA Learning AND Lab System

Schedule

Objectives and Labs

  • Key Concepts of Service Management
  • Four Dimensions of Service Management
  • Service Value System
  • Management Practices

Schedule

Oct. 8 - Nov. 1: Sat. & Sun. 9AM-11AM

IT Instructor

Instructor Ismail

IT

Instructor Ismail has 15 years of IT experience and has Masters degree in Networking. He is certified in CompTIA A+, Security+ and CCNA.

Contact Us To Start Your Journey In IT Support!

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