IT Support

We have developed a 3-month hands-on CompTIA A+ training and IT support program to give our students the knowledge, skills and tools needed to be successful in the fast-growing IT Support field. The program consists of CompTIA A+ 1001, CompTIA A+ 1002, ITIL courses and access to CompTIA Certmaster Learn and Labs for 3 months.

In the IT support and CompTIA A+ training program, students will:

Install, configure, and troubleshoot Windows 10 and Mac OS
Learn how to fix common desktop and laptop hardware issues, such as motherboard, CPU, RAM, hard drive, etc.
Configure Windows 10 system using Control Panel and Windows troubleshooting tools
Configure Active Directory Accounts and Policies
Learn IT networking concepts, IP addressing, subnetting and computer network configuration
Learn how to fix internet, computer performance, and virus issues
Learn software troubleshooting techniques and operational procedures

The CompTIA A+ training prepares people for helpdesk, IT support, and desktop engineering roles with an average annual salary of $50k to $90k. To discover more about the IT field, job market, job titles, certifications required please visit https://www.comptia.org/content/it-careers-path-roadmap .

Job Placement

Our IT Support Training includes job placement which consists of:

Resume Building: A career coach and our recruiting agency will develop a resume that reflects the hands-on training student received and that will stand out to employers.

Interview Preparation: Our career coach and recruiting agency will provide mock interviews and interview coaching to prepare students for job opportunities.

Job Support: After the recruiting agency successfully places you in the job, they will provide job support. They will help you do your job in the first few months.

In-Person & Virtual Training Schedule

We have combined the best of both worlds, our programs are both in-person and virtual at the same time. The instructor will be in-person and we will broadcast the class virtually so remote students can join.

Starts: Saturday October 22 – December 6

Days/Time: Saturdays 9AM-12PM and Tuesdays 6PM-9PM EST

CompTIA A+ 12-Week Program

CompTIA A+ 1101 Hardware

Objectives and Labs

CompTIA Certmaster eLearning system 3-month Access

14 hands-on labs and activities include:

Assembly computer parts such as: motherboard, CPU, hard drive, RAM and power supply, etc.
Install and troubleshoot storage devices
Install and resolve monitor issues
Installing and configuring Small Office Home Office network(SOHO network)
Configuring IoT Devices
Installing and Configuring Laptop Hardware
Installing, Configuring and Troubleshooting Printers