Amazon Web Services (AWS) is the undisputed leader in cloud computing, powering millions of businesses worldwide. With its rapid growth, AWS presents countless opportunities for those looking to break into the tech world. One of the most accessible paths into AWS is through Cloud Support roles, which are critical in helping customers manage and troubleshoot their cloud-based applications. If you’re eager to join the AWS ecosystem and build a career in cloud support, here’s a step-by-step guide to help you get started.
1. Understanding AWS and Cloud Computing
Before diving into AWS Cloud Support, it’s important to grasp the basics of cloud computing. Cloud computing involves delivering computing services—like storage, servers, databases, and software—over the internet. AWS offers a vast array of services, including compute resources (EC2), storage solutions (S3), and networking tools (VPC), all of which play a major role in how businesses operate today. Familiarizing yourself with these fundamental services will provide a solid foundation for any cloud support job.
2. Build Your Technical Knowledge
In order to successfully secure an AWS cloud support job, you need various technical skills and knowledge. There are 4 main knowledge and experience you need to have: IT Fundamentals, computer networking, Linux, and AWS services and DevOps tools.
IT Fundamentals:
- Must have knowledge and experience with computer hardware and Windows operating system
Computer Networking:
- Have understanding of network concepts such as: IP addressing, DHCP, DNS, protocols, ports
- Knowledge and experience of networking commands in Linux and Windows.
Linux:
- You need to have knowledge and experience with Linux operating system. You need to learn basic Linux commands.
- Knowledge and experience with Amazon Linux 2 (AL2). AL2 is AWS version of Linux that is used in the Amazon command line interface(CLI)
AWS services and DevOps tools:
- You must have knowledge and experience of core AWS services, such as: S3, EC2, VPS, Lambda, DynamoDB, RDS, CloudFront, CloudWatch, IAM
- Knowledge of the process of designing optimal IT solutions using the AWS Well-Architected Framework
- Knowledge of AWS services for account security and networking
- Knowledge and experience with DevOps tools: Docker and Jenkins
In addition to having above knowledge and experience, it would help to have programming experience such as Python.
3. Gain Practical Hands-on Experience AWS Services
To succeed in a Cloud Support role, you’ll need to develop technical proficiency in AWS services. To gain your technical knowledge, we advice to utilize hands-on labs on AWS services. ImpactTek offers AWS labs through to AWS Academy Cloud Foundation course for free.
To get access to the course and labs go to ImpactTek.org/freeaws
This course will teach you the basics of AWS and has 6 hands-on step by step labs on AWS services. Below are the free course objectives.
- Define the AWS Cloud.
- Explain the AWS pricing philosophy.
- Identify the global infrastructure components of AWS.
- Describe security and compliance measures of the AWS Cloud including AWS Identity and Access Management (IAM).
- Create an AWS Virtual Private Cloud (Amazon VPC).
- Demonstrate when to use Amazon Elastic Compute Cloud (EC2), AWS Lambda and AWS Elastic Beanstalk.
- Differentiate between Amazon S3, Amazon EBS, Amazon EFS and Amazon S3 Glacier.
- Demonstrate when to use AWS Database services including Amazon Relational Database Service (RDS), Amazon DynamoDB, Amazon Redshift, and Amazon Aurora.
- Explain AWS Cloud architectural principles.
- Explore key concepts related to Elastic Load Balancing (ELB), Amazon CloudWatch, and Auto Scaling.
4. Get Certified
While certifications aren’t mandatory, they can significantly improve your chances of landing a job in AWS Cloud Support. The AWS Certified Solutions Architect – Associate is one of the most sought-after certifications, covering key topics such as networking, security, and architecture best practices. Certifications demonstrate to potential employers that you have a deep understanding of AWS and are committed to advancing your career in cloud computing.
ImpactTek offers free AWS Solutions Architect Associate exam prep on Sundays at 7pm. To join the free exam prep go to: https://ImpactTek.org/freeall
5. Develop Soft Skills
Beyond technical expertise, soft skills are equally important in cloud support roles. Cloud Support Engineers need to communicate effectively with customers, especially when solving complex issues. Being able to explain technical concepts in simple terms, remain calm under pressure, and show empathy for customers’ problems are essential skills. Practice clear communication, patience, and active listening to ensure that you can work well with both technical and non-technical teams.
6. Network and Learn from Others
Networking within the AWS ecosystem is key to gaining valuable insights and job opportunities. Participate in online AWS communities, join webinars, and attend industry events like AWS re:Invent. Engaging with professionals already working in AWS can help you learn from their experiences, seek advice, and stay updated on the latest trends in cloud computing.
7. Apply for AWS Cloud Support Roles
Once you’ve built your technical skills and earned relevant certifications, it’s time to start applying for AWS Cloud Support roles. AWS regularly hires Cloud Support Engineers and other support staff to assist customers with technical issues, so be on the lookout for job openings. Tailor your resume to highlight both your technical knowledge and soft skills, emphasizing your hands-on experience with AWS services.
The Perks of an AWS Cloud Support Job
Working for AWS comes with numerous benefits, including competitive salaries, professional growth opportunities, and a dynamic work environment. As AWS continues to grow, cloud support roles offer a clear pathway to advancement, whether that means moving into more specialized roles or exploring different areas within AWS, like architecture or DevOps. Additionally, AWS employees enjoy great benefits, such as health programs, stock options, and access to cutting-edge technologies.
Conclusion
Breaking into AWS Cloud Support is an achievable and rewarding career path. By building a solid understanding of AWS services, gaining practical experience, earning certifications, and developing both technical and soft skills, you’ll be well-equipped to land a job in cloud support. With dedication and persistence, you can unlock a world of career opportunities and join the ranks of one of the fastest-growing fields in tech. Start today, and take the first step toward your AWS career!ImpactTek.org/freeaws
